Question 1

How do I place an order?

Accepted Answer

Browse our catalog, add items to your cart, and proceed to checkout. We accept all major credit cards and cryptocurrency. Registered accounts can also use purchase orders for institutional orders.

Question 2

Is there a minimum order quantity?

Accepted Answer

No minimum order quantity. Whether you need a single vial for pilot research or bulk quantities for ongoing studies, we accommodate orders of all sizes.

Question 3

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement. Contact our support team immediately. Once an order enters processing, changes are no longer possible.

Question 4

When will my order ship?

Accepted Answer

Orders placed before 2:00 PM CST (Mon–Fri) are processed and shipped the same day. Orders placed after the cutoff or on weekends ship the next business day.

Question 5

Where do you ship from?

Accepted Answer

All orders ship directly from our domestic facility in the USA. No customs delays.

Question 6

Do you offer free shipping?

Accepted Answer

Yes, we offer free Priority Shipping on all orders over $200.

Question 7

Are your products tested?

Accepted Answer

Every single batch is sent to an ISO 17025 accredited third-party lab for HPLC (purity) and Mass Spectrometry (identity) testing. We do not sell any batch that tests below 99% purity.

Question 8

Where can I find the COA?

Accepted Answer

Certificates of Analysis are available on our Lab Reports page or via the QR code on your product box.

Question 9

How should I store my peptides?

Accepted Answer

Lyophilized (powder) peptides should be stored in a freezer (−20°C) for long-term stability. Once reconstituted, they must be refrigerated (4°C) and used within 30 days.

Question 10

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Discover, and cryptocurrency (BTC, ETH). Institutional purchase orders are available for verified accounts.

Question 11

Is my payment information secure?

Accepted Answer

All transactions are processed through Stripe with PCI-DSS Level 1 compliance. We never store your full card details on our servers.

Question 12

Do you offer refunds?

Accepted Answer

We offer a full refund on unopened, undamaged products returned within 14 days. If a product arrives damaged or fails to meet the specifications listed on the COA, we will replace it at no charge.

Frequently Asked Questions

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